Privacy Policy and User Data Protection
Learn how Ophelynova protects your personal information and ensures your rights under Australian laws.
Introduction to This Privacy Policy
At ophelynova.com, we recognise the importance of protecting your privacy and safeguarding the personal data you provide to us. This Privacy Policy explains how we collect, use, disclose, and store your information in compliance with the Australian Privacy Principles (APPs) and other applicable data protection laws.
By using our corporate portal and related services, you consent to the terms set out in this policy. Please read this document carefully to understand your rights, the data we collect, and our approach to ensuring your personal information is handled securely and transparently.
How We Collect Your Data
We collect personal information directly from you and through automated technologies when you use our portal, interact with our services, or communicate with our team.
Information You Provide Directly
- • Details from enquiry forms or contact submissions
- • Business credentials required for partnership access
- • Your professional contact details such as email address
- • Feedback, responses, or survey participation
- • Support or help desk communications
Information Collected Automatically
- • Device type and operating system when accessing our portal
- • Log and usage data for site performance analysis
- • IP address, browser version, and location data
- • Session information such as time, date, and duration
- • Cookies and similar technologies for user experience
How We Use Your Data
Your personal data supports our business needs including delivering services, managing accounts, and enhancing portal security.
- • Managing legitimate business and service activities
- • Facilitating secure partner collaboration online
- • Providing technical support and targeted communications
- • Improving our portal’s usability and performance
- • Evaluating and managing business relationships
- • Complying with applicable legal and regulatory requirements
- • Preventing fraud and maintaining security integration
Our Commitment: We are committed to keeping your personal information secure and transparent in all our processing activities, continuously reviewing and improving our data protection practices.
Sharing and Disclosure of Data
We only share your personal information for essential business purposes, legal compliance, and with your consent where necessary and required by law.
Service Providers and Partners
Trusted third parties may be engaged for hosting, analytics, or support, and will only access your data when necessary for service delivery and contract performance.
Legal and Regulatory Requirements
We may disclose information if required by law or in response to valid government or regulatory investigations.
Anonymous Data for Statistics
Aggregated data may be used for improving services and is de-identified to protect privacy.
Your Rights and Choices
As an Australian user, you have rights to access, update, or restrict how your personal information is handled. You may exercise these rights at any time by contacting us directly.
- • You can request access to your personal data
- • You have the right to correct data you believe is inaccurate
- • You may request erasure of certain information
- • You can request transfer to another service
- • You may object to specific data processing
- • You may restrict certain processing activities
For right requests or clarifications, email our privacy team and we will respond according to applicable laws and timelines.
How We Secure Your Data
We use industry-standard safeguards and audit procedures to maintain data integrity, prevent unauthorised access, and protect your personal information from misuse or loss.
Technical Safeguards
- • Secure encryption for sensitive data in transit
- • Multi-factor authentication for access control
- • Regular penetration and vulnerability testing
- • Continuous monitoring of system activity logs
Organisational Measures
- • Periodic staff privacy training and awareness
- • Access limitations based on job responsibilities
- • Internal review of privacy compliance processes
- • Incident management and reporting protocols
Data Retention and Storage
We retain your information as long as necessary for business operations, contractual, and regulatory obligations, then securely erase or anonymise data.
- • Kept while your account is active
- • Retained for as long as partnership exists
- • Stored to facilitate ongoing support
- • Held to meet tax and reporting laws
- • Used per communication preferences
Retention periods depend on record type and legal requirements.
International Transfers of Data
If we transfer your data internationally, it is secured and always handled in line with Australian Privacy Principle requirements and contract obligations.
- • Restriction to jurisdictions with adequate safeguards
- • Binding contracts to ensure confidentiality
- • Due diligence reviews for international providers
- • Regular evaluation of compliance status
Cookies and Similar Technologies
Cookies improve functionality and analytics. Your continued use of our portal implies consent to the use described here. You may manage preferences at any time.
Types of Cookies We Use
- • Required to maintain safe and stable portal operation
- • Measure portal usage and service quality
- • Remember user settings and preferences
- • Allow advanced features to run efficiently
You can set browser preferences to decline cookies; however, some features may not function properly.
Changes to This Privacy Policy
Updates will be posted here, with notification methods where significant changes impact your personal information.
- • Email notification to portal account users
- • Notice displayed in account dashboards
- • Website front page alerts for major updates
- • Direct communications to partner administrators
Review this page regularly for current policy version.
Contact Our Privacy Team
Reach us for privacy inquiries, requests, or feedback.
Ophelynova
125 Stirling Street, Perth, WA 6000 Australia
Phone: +61 8 3942 8042
Email: content@ophelynova.com
This privacy policy was last updated December 13, 2025.
Policy effective as of December 13, 2025.